pisang Platform Privacy Notice

This page describes what we collect when you use pisang and how we keep that data protected. We collect personal information during account registration, identity verification, deposits and withdrawals, and gameplay activity. Our commitment is to use your data only for account management, fraud prevention, regulatory compliance, and service improvement—never for sale to third parties or marketing without your consent.

We understand that privacy matters when you engage with our platform. Whether you are playing slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), accessing live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), wagering on Liga 1, Piala AFF, Champions League, or exploring esports markets (Mobile Legends, Free Fire, PUBG Mobile), your personal and financial data remains encrypted and restricted to authorized personnel only.

Our privacy practices comply with applicable data protection laws in supported jurisdictions. If you have questions about how we handle your information on pisang, contact our support team through your account dashboard or email us directly.

What Data We Collect on pisang

We collect personal information in several categories. During account registration, we collect your legal name, date of birth, email address, phone number, and residential address. We use this data to verify your identity and prevent duplicate accounts. We do not share this information with third parties except where required by law or to comply with regulatory requests from authorities in Jakarta, Surabaya, Bandung, Medan, Semarang, or other jurisdictions where we operate.

During identity verification (KYC), we collect scans of your national ID and proof of address (utility bill, bank statement, or official document). We store these documents securely and use them only to confirm your identity and prevent fraud. We do not use your ID photos for facial recognition, marketing, or any purpose beyond verification.

When you deposit or withdraw funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we collect transaction records including the amount, date, and payment method. We retain these records for accounting, fraud detection, and regulatory compliance. Your payment details (card numbers, e-wallet credentials) are encrypted and never stored in plain text on our servers.

Gameplay Data and Account Activity

We collect data about your gameplay on pisang: which games you play, bet amounts, outcomes, session duration, and timestamps. We use this data to calculate your account balance, verify tournament leaderboards, detect fraud, and improve our game offerings. We do not use gameplay data to profile you for marketing purposes or to adjust game outcomes based on your playing patterns.

Our servers may sit outside your jurisdiction. Your data may be processed in data centres located in Southeast Asia or other regions. We apply the same encryption and security standards regardless of server location. If you are concerned about data residency, contact our support team to discuss your options.

Cookies and Tracking Technologies

We use cookies to maintain your login session, remember your preferences, and track your navigation on pisang. These cookies are essential for platform functionality and do not contain sensitive personal information. You can disable cookies in your browser settings, but doing so may prevent you from accessing your account or playing games on pisang.

We do not use third-party tracking pixels, analytics cookies, or retargeting technologies that follow you across other websites. Our analytics are limited to internal performance monitoring (page load times, error rates, feature usage) to improve our platform.

How We Use Your Data and Your Rights

We use your data for the following purposes: account management and verification, fraud prevention and security, regulatory compliance and anti-money-laundering checks, settlement of wagers and tournament prizes, customer support, and platform improvement. We do not use your data for marketing, profiling, or any purpose unrelated to operating pisang.

You have the right to access your personal data, request corrections if information is inaccurate, and request deletion of your data (subject to legal retention requirements). To exercise these rights, contact our support team through your pisang account. We respond to data requests within 30 days.

Third-Party Processors and Data Sharing

We share your data with third parties only when necessary to operate pisang. Payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive transaction data to process deposits and withdrawals. Game providers (Pragmatic Play, PG Soft, Habanero, Nolimit City) receive gameplay data to calculate outcomes and verify results. Our hosting provider receives technical data to maintain server infrastructure.

We require all third-party processors to sign data-protection agreements and apply security standards equivalent to our own. We do not sell your data to advertisers, data brokers, or marketing firms. We do not share your data with unrelated businesses.

We may disclose your data to regulatory authorities, law enforcement, or courts if required by law or legal process. We notify you of such requests whenever legally permitted to do so.

Your privacy on pisang is protected by encryption, access controls, and regular security audits. We take data protection seriously and invest in infrastructure to keep your information safe.

Data Retention and Deletion

We retain your personal data for as long as your account is active and for a period after closure to comply with legal and regulatory requirements (typically 5–7 years for financial records). After this retention period, we delete or anonymize your data. You can request account closure at any time through your pisang dashboard; we process closures within 10 business days and begin data deletion after the retention period expires.

If you request deletion before the retention period ends, we anonymize your data (remove identifying information) but retain transaction records as required by law. We cannot delete data that is subject to legal holds or ongoing investigations.

Security Measures on pisang

We protect your data using industry-standard encryption (TLS 1.2 or higher), secure password hashing, and multi-factor authentication options. Our servers are protected by firewalls, intrusion detection systems, and regular security audits. We conduct penetration testing annually to identify and fix vulnerabilities.

We limit access to your data to authorized personnel only. Employees who handle personal information sign confidentiality agreements and receive security training. We monitor access logs and investigate any unauthorized attempts to view your data.

Your Choices and Contact Information

You can update your personal information (name, email, phone, address) through your pisang account settings at any time. You can opt out of non-essential communications (promotional emails, tournament announcements) through your notification preferences. You cannot opt out of essential communications (account security alerts, transaction confirmations, regulatory notices).

If you have privacy concerns or wish to exercise your data rights, contact our support team through your pisang account dashboard. You can also email us directly or submit a formal request through our FAQ pageWe respond to all privacy inquiries within 30 days. If you are not satisfied with our response, you may file a complaint with the data protection authority in your jurisdiction.

We update this privacy notice periodically to reflect changes in our practices or applicable law. Material changes are communicated via email with a 30-day notice period. Your continued use of pisang after the notice period constitutes acceptance of the updated privacy notice.